Return Policy

  1. General Return Policy: We offer a 14-day return policy for all eligible products purchased from our e-commerce store. If you are not satisfied with your purchase, you may return the item(s) within 14 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
  2. Return Eligibility: Please note that not all products are eligible for return. The following categories are exempt from our return policy: a) Electronics: Due to the sensitive nature of electronic products, they are not eligible for return unless there is a manufacturing defect or damage during transit. b) Sale or Free Products: Any items marked as “sale” or given for free are not eligible for return or refund.
  3. Return Process: To initiate a return, please follow these steps: a) Contact our customer support team within 14 days of receiving your order, either through email or phone, and provide your order details. b) Our customer support team will guide you through the return process and provide you with a return authorization. c) Pack the product(s) securely in the original packaging, including all accessories, manuals, and any other materials that came with it. d) Ship the package back to our designated return address, using a trackable shipping method at your expense.
  4. Inspection and Refund: Once we receive the returned item(s), our team will inspect them for compliance with our return policy. If the returned product(s) meet the eligibility criteria, we will process your refund within 3-5 business days. a) For eligible returns, a refund will be issued to the original payment method used during the purchase. b) In case the original payment method is not available or the purchase was made via cash on delivery, a store credit will be issued.
  5. Non-Refundable Items: Please note that shipping charges, gift wrapping charges, and any additional fees are non-refundable. Only the cost of the returned item(s) will be refunded.
  6. Damaged or Defective Products: If you receive a damaged or defective product, please notify our customer support team immediately within 48 hours of delivery. We will arrange for a replacement or provide a full refund, including any applicable shipping charges.
  7. Exchanges: Currently, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process mentioned above and place a new order for the desired item(s) separately.
  8. Cancellation Policy: You may cancel your order within 24 hours of placing it, provided it has not been shipped. To cancel an order, please contact our customer support team with your order details.

 

Please note that this return policy is applicable to customers in India. For any specific inquiries or concerns regarding returns, please reach out to our customer support team.

FAQs

I just placed an order, when will it ship?

Please allow atleast 24 hrs process your order 

How long will it take to receive a tracking number?

It will take about 1-2 business days.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours.

Who can I contact if I have a problem with my order?

All inquiries can be forwarded to support@essentialgadget.in

Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure.

How long does shipping take?

The average shipping time are (5-7) business days in India, excluding holidays. Each product will show an individual estimated time frame.

📦 Returns, Refunds, and Warranty

What is return policy?

Essential Gadget offers a 14-day return policy. If you are not satisfied with your purchase, you can initiate a return within 7 days from the date of delivery. Please ensure that the product is unused, in its original condition, and accompanied by the original packaging and all accessories.

How do I initiate a return?

To initiate a return, please contact support@essentialgadget.in our customer support team within 7 days of receiving your order. They will guide you through the return process and provide you with the necessary instructions and return shipping details.

Are there any specific conditions for returns?

To be eligible for a return, the product must be in its original condition and packaging, with all accessories included. It should not show any signs of use, damage, or alteration that may affect its resale value. Please refer to our return policy for detailed information on eligible items and conditions.

What is Your refund policy?

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited back to your original payment method. Please note that shipping fees and any applicable restocking fees may be deducted from your refund.

How long does it take to receive a refund?

Once your return is approved, we strive to process the refund within 5-7 business days. The actual time it takes for the refund to reflect in your account may vary depending on your financial institution.

Does EssentialGadget offer a warranty on its products?

Yes, EssentialGadget provides a 1-year warranty on all products. This warranty covers manufacturing defects and malfunctions under normal usage conditions. If you encounter any issues within the warranty period, please contact our customer support for assistance.

What if I have further questions or need assistance?

If you have any additional questions or require further assistance, please feel free to contact our customer support team. You can reach us via email at support@essentialgadget.in or by using the contact form on our website. We aim to respond to all inquiries promptly.